Frequent questions

1.How can I check if an item is available?

The availability of an item is shown when selecting the product to buy with the desired characteristics.
Additionally, purchases of items that are not available cannot be made and the cart will display a warning that will not allow you to continue with your purchase. If there is an error in this process, the store will contact the customer to inform that the product is not in stock now and if necessary, apply the respective refund

Once you have completed the purchase and payment process, a notification will be issued to the merchant to prepare your order. The online sales manager will contact you by phone or email within a maximum period of 4-6 hours after the purchase, from Monday to Friday.
This will be sent according to the delivery method selected by you.

2. When will my order be shipped?

3. When will I have my order?

Once your order has been invoiced, we proceed to request the collection from Correos de Costa Rica or the courier selected, delivery in purchases made from Monday to Friday is estimated to take 24 to 48 hours on weekends from 24 to 62 hours.

At our local office in Moravia. You should expect customer service to contact you by phone or email to coordinate delivery. The contact time period is 3 hours after the purchase on business days (Monday to Friday).

4. In which store can you pick up my purchase?

5. How to contact us?

You can contact us by email or via WhatsApp at +506 8595-1772

La Rueda uses the HTTPS security certificate that protects all your credit information when making your purchases. Also, it has a leading provider of online payment processing with business credit cards

6. How do I check if buying online is safe?

7. What is the shipping cost for purchases made in store?

The shipping cost will be determined once you finish your purchases at La Rueda.
You also have the option to withdraw in the store

The shipping cost will be determined by the volume and weight of the order you placed during your purchase

8. Are there products that have higher shipping costs?

9. How can I check the status of my order?

You can check the status of your purchase in the “Orders” section within La Rueda, you only must enter your credentials to make the query

A purchase made at La Rueda can be returned if the customer considers it necessary, except for items that have changed their original condition as personalization. You can request a refund of your money according to your payment method

10. Can I return any product or purchase order made at La Rueda?

11. How do I request the return of a product or purchase order?

If the customer picks up the product in store and decides to return it for any reason, they can go to the customer service module to make the respective return

If the customer wants a refund for the return of a product, it can be generated according to the payment method used during the purchase process. You must require the conditions according to the return policies.

12. How do I receive a product refund or return order?

13. If I am not satisfied with the product shipped, what should I do?

If you disagree with any product that has been shipped, you can contact customer service at the phone number (+506) 2297-2736 / (+506) 8595-1772 WhatsApp

Product availability depends on several factors. Our ambition is, above all, to propose the best offers to our clients. If we are not able to propose a particular article, do not hesitate to contact us to find an alternative.

14. I am looking for a specific product on the site, but I can't find it.

15. How to get more information about a product?

If you need more technical details regarding the model / type of product, contact us by WhatsApp, email, or phone

There are several reasons why your payment may be declined:
● There is not enough money in your account.
● You are ordering from a country where we do not deliver.
● Your IP address could be suspicious
● Your credit card is not configured for online purchase.
● Contact your bank for more information.
For more information on declined payments, please do not hesitate to contact our customer service.

16. Why has my payment been denied?

17. My order has been damaged during transport.

If you find, once the delivery is accepted, that the package is damaged, immediately contact our customer service and send the following images by mail

If you think your order has been lost or is too late, please do not hesitate to contact our customer service. We will conduct a transportation investigation to locate your package

18. My order has not yet been delivered

19. Can you make bulk purchases?

If you can make bulk purchases

If you can get a discount once the purchase is for more than 12 items

20. Can I get discounts when making bulk purchases?


San José, Moravia de la Municipalidad 100 sur y 100 este.
Phone: (+506)2297-2736 Whatsapp: (+506)8595-1772
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